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3 Posts
0
4897
April 30th, 2018 16:00
17 R2, USB connect/disconnect loop
I have an Alienware 17 R2, both usb 3.0 and 2.0 hubs can't seem to handle connection of usb devices such as pendrives, external hdd and others. I can't find any solution for this.
Please help
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Stan lch
4 Posts
0
May 1st, 2018 01:00
I have same problem with you. Alienware 14
always connect and disconnect loop, some of the ports work well but some are not.
what's funny is it ok for my mouse but not for phone, thumb drive, and other storage devices.
cheetwing
3 Posts
0
May 1st, 2018 11:00
I've just updated to the latest BIOS, it didn't help. Also the Device Manager doesn't show any problems with my USB hubs. Since I'm from Argentina I was wondering if this might be a hardware problem.
Alienware-Tammy
81 Posts
0
May 1st, 2018 11:00
Hi!
Make sure that you are running the latest BIOS version on your systems. You can visit dell.com/drivers to confirm that. Also go to Device Manager, click on Universal Serial Bus controllers and look for any errors that it can show.
Alienware-Tammy
81 Posts
0
May 1st, 2018 13:00
Hi @cheetwing!
Please send me your Service Tag via private message so we can look further into this.
cisnotmyname
2 Posts
0
December 14th, 2018 02:00
I'm now also having the same issue on 17. If I restart my machine, my Samsung SSD will always show as connected. However, at some point, the machine will stop reading the drive. It will disappear from my file explorer. But, when I run the custom component test under the diagnostics tab on Dell's support site, the system recognizes the SSD as being connected - even though it still doesn't show in the file explorer. I have the most recent BIOS. No issues shown in device manager.
Daveju
15 Posts
1
December 18th, 2018 14:00
It's most likely the USB port you're using. Mine does the same thing, and I think it's generally with products that need a certain amount of power from the USB. There should be at least one port that works so switch to that one for the devices that require it.
cisnotmyname
2 Posts
0
December 19th, 2018 05:00
I switched from USB-C port to USB-A port, and now it works fine.
Rikkz
1 Message
0
December 24th, 2018 15:00
I was able to resolve this issue by going into the Device properties. Then clicking the Power Management tab and un-checking the option to let your computer turn off the device to save power.
Hope this helps.
citiznzero
9 Posts
0
January 1st, 2019 23:00
I had the same exact issue until my port finally died. I have never had this happen on another system before. But now the port will not show voltage after testing and my computer has the "power surge on USB port" icon every time I turn the computer on.