Unsolved
2 Posts
0
4083
17 R4, Zoom meeting camera freezing after 20 minutes
Hi there,
My 17 R4 Alienware laptop runs a Zoom meeting fine for 20 minutes and then the camera freezes. Everything else continues just fine. This behavior is reproducible. How can I fix this? Thanks for some ideas!
TXOldTimer
2 Posts
0
July 11th, 2020 15:00
I'm having the same or similar problem. Both Zoom & Skype. The camera freezes, but if you move the mouse it unfreezes for a few seconds and then refreezes. Eventually this quits working.
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
•
3K Posts
0
July 11th, 2020 20:00
It’s a application error.
try using the regular camera app and check if after 20 min it freezes as well.
TXOldTimer
2 Posts
0
July 12th, 2020 12:00
Actually, Camera freezes after about 20 minutes. I didn't time it exactly. Then I used an exterior USB attached camera with the app "Camera" for over an hour -- no freezes. Yes, I've checked to ensure my drivers and BIOS are up to date.
It's either a driver problem or a hardware problem. Three different applications (Zoom, Skype, Camera) all exhibit the same issue with the built-in camera.
Sylmusic
2 Posts
0
July 12th, 2020 19:00
Thanks for those experiments, this is a very scientific approach!
It helped/inspired me think about it again. I just uninstalled the "integrated webcam" in the device manager (go to imaging devices) and then rebooted the laptop which give this a fresh install. My drivers were all up to date, checked that before the uninstall. Now the camera seems to work just fine and does not freeze anymore. I tried with Zoom, 50 minutes into it and all works very well. Maybe this problem is solved, yay!
Alienware Area-51 ALX 2006
5 Practitioner
5 Practitioner
•
3K Posts
0
July 13th, 2020 03:00
Great!
Im sorry for not thinking it was a driver error. I should’ve said a more detailed explanation on what it was.
Since the application was freezing as well as the camera app built into Windows 10, it either had to be a Driver conflicting with the Integrated webcam preventing it from working Every time on Zoom or The Camera app.
Happy your issue got fixed,