We are sorry to hear about this inconvenience. Send me a private message with your Service Tag or case number and we will check what is the current status. To send a private message, click on the envelope on the top, then "New Message" and look for my username on the "Send To" box.
Dell | Alienware Technical Support
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I have sent you a private message following your instructions
I hope it will reach you since they deleted my issue and I am not allowed to open any other issue (((
no cuase the phone is in Dutch and I can communicate only in English,
that's why I needed the chat option or the email
Now my issue is gone and also I have no option of opening a new one
somehow I feel like dell have stolen from me 3 k euros , I sincerely don't know what to do cause in here I don't know so well the administrative structure, I really don't know if police gets involved in such a case ,
I have no support at all till this moment
ps I may reply with delays I had a surgery and I am using the laptop just for a few minutes, this issue with no support is everything I really didn't need right now
I have had the same experiences with the 17 R4 and the (don't laugh) Premium Plus Tech Support! I've send my machine back to them 3 times, had two service techs come to my house, and spent tens of hours on the phone with them all to no resolution... they keep saying next time it breaks we'll replace it... and then... nothing but the same bar stool with a new tech manager on it
What a truly disappointing joke I really messed up thinking that spending that kind of money on the laptop and Premium Plus (I love the Plus :-)) would mean that I didnt have to deal with these issues.