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Asendo
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17 R4, not detecting external HDD

My Alienware 17 R4 does not detect my Western Digital 1TB External HDD . I have tested it on all ports but still no sound or any notification that the drive was connected.

I have also updated all my drivers. However, after each update and a new scan on the official page, i am notified that a particular chipset driver requires an update which i have done several times with a success response.

Intel-Chipset-Device-Software-Driver_9NNTR_WIN_10.1.18019.8144_A08_02.EXE

https://www.dell.com/support/driver/us/en/04/driversdetails?driverid=9nntr&oscode=wt64a&productcode=...-17-laptop

How do i resolve this please.

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