Durkodur
1 Copper

17 R4, plugged in, not charging, #3

Currently having an issue where my Alienware 17 R4 is plugged in but not charging. Has anyone found a solution for this yet? I've read a lot of posts about but havent seen a fix other than spending more money on a new charger to have the same issue continue.

Please help! We paid a lot of money for this gaming laptops, and I have been a huge advocate for them until now. Dell needs to own up to these faulty issues.

 

Thanks.

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15 Replies
U2CAMEB4ME
4 Ruthenium

Re: 17 R4, plugged in, not charging, #3

Welcome to the Dell Community  @Durkodur 

First thing would be to make sure to Update your Chipset Drivers then your BIOS.

A few where updated "May 15/16 2019"

Driver & Download Support for Alienware 17 R4

https://www.dell.com/support/home/us/en/04/product-support/product/alienware-17-laptop/drivers

One may have a fix for your problem???

Test and post back with any results.

Best regards,

U2

Microsoft Registered Refurbisher
Microsoft Registered Partner
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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Durkodur
1 Copper

Re: 17 R4, plugged in, not charging, #3

Hello,

I just updated all my drivers, and the issue is still occurring. Super frustrating. I wish Dell would actually do their jobs, and help us out. I've seen a handful of posts about this issue.

Thanks for your suggestion though.

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U2CAMEB4ME
4 Ruthenium

Re: 17 R4, plugged in, not charging, #3

@Durkodur 

Next right click on "Start" then "Device Manager"

Click the “Batteries” section and a list of devices will appear.

Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Reboot the system and allow Windows to install the driver.

Regards,

U2

Microsoft Registered Refurbisher
Microsoft Registered Partner
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
If you like an answer please click on the thumbs up “Kudos”
If a reply is the solution to your problem please click on “Accept as Solution”
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crimpson11
1 Copper

Re: 17 R4, plugged in, not charging, #3

Its probably the battery and not the charger. mine too.

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U2CAMEB4ME
4 Ruthenium

Re: 17 R4, plugged in, not charging, #3

Welcome to the Dell Community  @crimpson11 

That is the next step, waiting to hear back from @Durkodur 

Just want to make sure so they don't have to spend any more money!!!

Best regards,

U2

Microsoft Registered Refurbisher
Microsoft Registered Partner
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
If you like an answer please click on the thumbs up “Kudos”
If a reply is the solution to your problem please click on “Accept as Solution”
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Moderator
Moderator

Re: 17 R4, plugged in, not charging, #3

Hi @Durkodur

 

Make sure the BIOS is up to date.

You can also try a power drain: unplug every external device from the system (including the AC Adapter), then open the bottom cover and disconnect the battery cable. Then, press and hold the power button for about a minute to drain all the power.

 


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neroZzero
1 Copper

Re: 17 R4, plugged in, not charging, #3

same issue here second charger i purchase both are not working **bleep** you dell i will not buy dell anymore.

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somtwift
2 Bronze

Re: 17 R4, plugged in, not charging, #3

Same issue here on Alienware 15.  Replaced battery with new OEM battery AND an Alienware labeled reconditioned battery, no fix.  Replaced power supply with new 240W, no fix.  Replaced DC connector on motherboard, no fix.  Installed Windows 10 replacing Windows 7, no fix.  Updated BIOS to latest, no fix.  Reinstalled ACPI battery controls, no fix.  Disconnected battery and held power button 60 seconds, no fix.  Re-pasted CPU and GPU chips, no fix.  Computer does NOT run hot but when it stops charging while plugged in it throttles the GPU making most games unplayable.  I've tried throttle stop and locking frame rates in overclock software, no fix.  I believe if someone could enable an older ACPI driver it might fix this.  My Alienware M11 and M14 do not do this.  This will be the last gaming laptop I purchase.

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neroZzero
1 Copper

Re: 17 R4, plugged in, not charging, #3

lol hhhhhh same here , but you still not test something , try test 330w charger that last thing i still not test it

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