Wjason777
1 Copper

17 R4, ram upgrade, #7

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9 Replies
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Alienware-Joe
4 Tellurium

Re: Alienware 17 R4 ram upgrade

Hi Wjason, 

just for our proper understanding. What do you mean exactly, when you say that it is not working? Is it not being recognized in the BIOS?


Alienware-Jose
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Wjason777
1 Copper

Re: Alienware 17 R4 ram upgrade

When I turn the computer on. I’m getting a red light at the power button. Laptop stays on for about 15 seconds then turns off. 

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Alienware-Joe
4 Tellurium

Re: Alienware 17 R4 ram upgrade

What happens if you restore back to your original RAM? Does the computer stay on for longer? 


Alienware-Jose
Dell | Alienware Technical SupportAlienware Arena
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Wjason777
1 Copper

Re: Alienware 17 R4 ram upgrade

If I restore the original 2 sticks of 8gb ram. Then the laptop works normally. 

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Alienware-Joe
4 Tellurium

Re: Alienware 17 R4 ram upgrade

What if you try each of the new RAM sticks individually? 


Alienware-Jose
Dell | Alienware Technical SupportAlienware Arena
#Iwork4Dell
Opening your case does not void your warranty! Check outAlienware Artificial Intelligence
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Wjason777
1 Copper

Re: Alienware 17 R4 ram upgrade

Haven’t tried  that yet. 
do you think my bios needs updated. 

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Wjason777
1 Copper

Re: Alienware 17 R4 ram upgrade

Ok I tried to add only 1 stick of the new16gb ram. I’m getting the same thing, red light.

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Wjason777
1 Copper

Re: Alienware 17 R4 ram upgrade

How do I check to see if bios is updated?

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Wjason777
1 Copper

Re: Alienware 17 R4 ram upgrade

Ok. Updated the bios. 
still getting the same thing.  

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