weezerasu
1 Nickel

17 R5, AWCC and OCC don't work

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My AWCC and OC Controls will not update. Brand new 17 R5 just received yesterday. Every time i start the AWCC it says OC Controls has a update and then errors out when i try to update it. Tried uninstalling it and restarting and it still gives the same error when i attempt to install it.

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absentee
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Re: 17 R5, AWCC and OCC don't work

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This worked for me:
I did the uninstall first using REVO. Then installed everything per instructions. Then uninstalled again using the instructions you linked to above, then installed again. 

Last week I tried doing just the steps at the above link and it did not work. Today by doing it twice, it worked. Thanks!!

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Garg1117
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Re: 17 R5, AWCC and OCC don't work

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Same here, after the huge download it just says it cannot update, this happened after it updated BIOS 1.6.5. So I took a shot gave up on the computer updating itself and went to Dell SUpport and Drivers, downloaded AWCC and OC Controls. AWCC install fine this time, then went to settings and features, uninstalled OC Controls and reinstalled it with the new download. It all works now.
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Moderator
Moderator

Re: 17 R5, AWCC and OCC don't work

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Hi @weezerasu

 

Make sure you're uninstalling and reinstalling the AWCC in a proper way by following ALL the steps in this article:

https://dell.to/2TIETC4

 

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Alienware-Eimy
Dell | Alienware Technical Support
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weezerasu
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Re: 17 R5, AWCC and OCC don't work

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so i did the steps in that article. now when i open AWCC i get a notice to update the OC Controls. i click ok and then follow the prompts to install and i get this message in the photo attached

Capture.PNG

 

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Moderator
Moderator

Re: 17 R5, AWCC and OCC don't work

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Try uninstalling the AWCC again (following the article), then make sure you don't have any OC Controls files in the system. Open Programs and Features and make sure is not there.

 

Then, install this version of OC Controls:

https://dell.to/2YAQuqq

 

And finally install the AWCC with the version I posted before.  

 

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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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weezerasu
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Re: 17 R5, AWCC and OCC don't work

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ok so that worked to get it installed, but now i dont have the ability to change any OC settings or profiles. 

 

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Re: 17 R5, AWCC and OCC don't work

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@weezerasu wrote:

ok so that worked to get it installed, but now i dont have the ability to change any OC settings or profiles. 

 


Can only OC if your system was intended to.. like the GPU OC or CPU non HQ.

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pk010302
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Re: 17 R5, AWCC and OCC don't work

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@Alienware-Eimy Hi there! I have the same problem as the TS. The issue I'm having while following your guide was that I couldn't delete the Alienware Command Center folder in C:\Program Files\Alienware because of AWCC.NetTools.dll and AWCC.Win32.Helper.dll. I tried deleting these two but it says that the files are being used by AWCC.Background.Server.exe, which I have already deleted. Any and all help will be appreciated.

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Moderator
Moderator

Re: 17 R5, AWCC and OCC don't work

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Hi @pk010302

 

You can use Revo uninstaller to make sure is removed from Programs & Features, Registry files and your C Drive.

 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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absentee
1 Nickel

Re: 17 R5, AWCC and OCC don't work

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This worked for me:
I did the uninstall first using REVO. Then installed everything per instructions. Then uninstalled again using the instructions you linked to above, then installed again. 

Last week I tried doing just the steps at the above link and it did not work. Today by doing it twice, it worked. Thanks!!

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