So I have the 17 R5 and recently I updated to Command Center Ver. 22.214.171.124 . When I switched on the app it loads for like ... as long as you leave it ... ( the most i waited was 4 hours) . If i stop it and start it again It says that no supported AlienFX device is detected. Also the power management feature is broken and as soon as I select something the app restarts. I tried all the possible solutions in the internet : clean install , roll back to previous version ( not possible since it starts updating automatically) , Draining power from the system and restarting it. I am quite exhausted of trying to find solution because i have My laptop stuck in the basic light setting .and u cannot dim it or anything and also i cannot change power profiles.. Is there any exit from this nightmare? Please share it.
I had a similar issue! After the update the lights wouldnt turn off & starting Command center would show AlienFX not detected! I finally decided to do a factory reset of the entire system! Post the reset FX lights started to function as in on & off! I've update windows completely & almost all Alienware Apps except for Command Center & OC controlls! Will wait until a proper bug free update is launched!
So yeah DELL. Thanks anyway. Best solution is wait till they release bug free update. These "bugs" have become more common lately. I don't know where they hire programmers from but they need to change some policies.