Same here. Just wanted to have half an hour playing civ 6 on my new laptop after the kids had gone to bed ended spending two hours <profanity> around trying to get the lights working again. Then when I launched it again it messed them up again. This is the workaround I have implemented that is working *so far* Uninstalled Alienware Command Centre completely install older version (22.214.171.124) install newer version (126.96.36.199) – over the top This got it working again. Then to prevent it recurring I: Disable alienware FX with FN and F12 Go into services.msc and stop AWCCService Run Civ My thinking being that if the command centre service is inaccessible then Civ 6 cant <profanity>! Then when finished playing restart the service and reenable effects with the hot key. Its worked so far but time will tell.
I am really glad I found this thread as I bought an XPS 8930 which is supposed to be compatible with a new Alienware keyboard (AW768) and have been going nuts trying to figure out why the keys change color and flash every time I start to play Civ VI. I thought it was my ignorance of how to program the keys in ACC but it is obviously a known issue with Civ VI. I've spent several hours now trying to fix this bug; very irritating. Dell needs to get their act together.
I've contacted Dell; got the usual uninstall, reinstall AlienFX which of course did not work. I was referred to Alienware at firstname.lastname@example.org . I messaged them; this was the automated response:
Thank you for contacting us.
This is an acknowledgement that we have received your email.
You can expect a response back within 1 business day from the time of receipt.
Alienware Technical Support
A week went by, I emailed back asking exactly how long an Alien business day was; that of course was also ignored. I would suggest anyone with this issue also email, perhaps at some point there'll be enough of us Civ fans involved for them to do something about it, or at a minimum, respond. At this point I just Fn-F12 to turn off the keyboard lighting while I'm playing, but of course that's less than desirable in a darkened room.
So my Aurora R8 desktop system started to blink purple on all lights despite me setting them to Orange solid lights.
My solution Disable AlienFX API in the Misc. settings of the Alienware Command Center.
After reading this it looks like Cive 6 may take over the system lights depending on the Civilization you choose and turning off the API may solve this for you..