alpinsava
1 Copper

17 R5, left side macro keys, power button

I got my Alienware 17R5 on January 30th! Windows was updated along with BIOS! Last week it came to my attention that the Left side Macro Keys & Alienhead power button lights do not switch off when i choose dark mode in the Alienware command center!

Yesterday, i created a theme in AlienFX which got saved but, after the unit was restarted from hibernate & when i chose to change the theme, the theme created by me was no longer present & the default blue theme automatically came on!

I do remember seeing some notifications after the updates that apparently mentioned some error about Alienware command center! Upon reviewing Event Viewer I found this error!

<System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2019-02-10T08:57:05.955420500Z" />
  <EventRecordID>6224</EventRecordID>
  <Channel>Application</Channel>
  <Computer>DESKTOP-*******</Computer>
  <Security />
  </System>
- <EventData>
  <Data>AWCC.exe</Data>
  <Data>5.2.24.0</Data>
  <Data>5c34f3cf</Data>
  <Data>twinapi.appcore.dll</Data>
  <Data>10.0.17763.292</Data>
  <Data>270a22eb</Data>
  <Data>c000027b</Data>
  <Data>00000000000bd588</Data>
  <Data>25dc</Data>
  <Data>01d4c11e98b8a66e</Data>
  <Data>C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.24.0_x64__htrsf667h5kn2\AWCC.exe</Data>
  <Data>C:\Windows\SYSTEM32\twinapi.appcore.dll</Data>
  <Data>66572f34-d995-4de7-b20e-0fef4082bb09</Data>
  <Data>DellInc.AlienwareCommandCenter_5.2.24.0_x64__htrsf667h5kn2</Data>
  <Data>App</Data>
  </EventData>
  </Event>

Would appreciate if someone knows how to resolve this issue!
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Moderator
Moderator

Re: 17 R5, left side macro keys, power button

Hi @alpinsava,

Uninstall and reinstall the Command Center following ALL the steps in this article. 

Also check How to Use and Configure the Alienware Macro Keys.

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