Unsolved
7 Posts
1
14943
17 R5, power button led not working
Hi guys and supporters,
I got a problem with my power led button is not glowing right now. I have updated my windows 10 and everything such as Ailenware command center and Oc control to the latest version and also update all drivers of my laptop to the latest one but my led power button is not working. I have tried many time: shutdown reinstall, re-install windows but it doesn't seem well. I saw my power led button worked one time before but when I shut down and open in the next time, it has gone. I have configured in command center but it still not work. Can anyone show me to repair this or any solution to test the power button? I just afraid that I will have any issue related to hardware. Thanks so much
jim gross
18 Posts
0
February 11th, 2019 20:00
I have the same problem with my power led button not glowing on my 17R5 Mine worked about 2 weeks and when Alienware Command Center did an upgrade to 5.2.20.0 it stopped. Since then I've tried, reinstalling windows, drivers, bios updates and other tips that other users have posted in the forum with no luck in restoring my power buttons glow. I've put off calling support because I really don't want to have to go through the whole reinstall, upgrade process again unless I really know its going to fix it. I was also hoping the 5.2.24.0 would do the trick but it didn't.
MotorDonkey
61 Posts
0
February 12th, 2019 05:00
Every time my lights quit working I have had to send it in for a new motherboard.
MotorDonkey
61 Posts
0
February 12th, 2019 07:00
This is fantastic news! Glad to hear they are making progress on fixing these AWCC bugs.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
3
February 12th, 2019 07:00
Hi @levantai2525,
Dell's Engineering department has identified that looks like when updating AWCC from version 5.2.8.0 to a newer version, there is a small issue with the LEDs, caused due to the firmware upgrade not flashing correctly. (This is sometimes seen, only when the upgrade is run while the keyboard LEDs are off).
Please try the following steps:
Note: ALL AlienFX settings and themes will be lost after the following steps as everything is from the defaults.
Uninstall the version of AWCC that you've just installed (for a clean uninstall and reinstall make sure you follow ALL the steps in this article)
Clean install AWCC version 5.2.8.0 to force the firmware back to version 1.0.5
The Power LED will still be off at this point, Reenable the keyboard LEDs using the Fn + F12 keys together
Close AWCC and uninstall version 5.2.8.0
Clean install AWCC version 5.2.24.0 <ADMIN NOTE: Broken link has been removed from this post by Dell> to upgrade the firmware to version 1.0.7
After successful installation you will have the power LED back and the default blue keyboard light
Note: Only by doing clean installs can we ensure the fix. An upgrade install will not suffice.
DELL is also working on a new AWCC that should fix the issue.
jim gross
18 Posts
0
February 12th, 2019 16:00
That fix mine! Thanks for the guide on how to get it working!
The only thing I had to do different was Step 3's Fn + F12 didn't work. I had to turn the lights on by the App but the Alien Head light still didn't work. Did a restart, still didn't work. So I did a shutdown then power up and the Alien Head lit up. I then followed the rest of the directions and installed 5.2.24.0 and all of the lights are working.
levantai2525
7 Posts
0
February 12th, 2019 19:00
levantai2525
7 Posts
0
February 12th, 2019 19:00
levantai2525
7 Posts
0
February 13th, 2019 05:00
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
February 13th, 2019 11:00
@levantai2525, @jim gross
Great news! You're welcome :)
ALIENDELLWare
1 Message
0
February 15th, 2019 06:00
Thank you for ur solution, that fit me
NabinP
1 Message
0
March 24th, 2019 11:00
Thank you so much Alienware-Eimy !!
I was so upset that I had the same issue for Power button LED in my new Alienware M15.
Your steps solved my problem. :)
blaze3125
1 Message
0
June 3rd, 2019 20:00
Hello it has been a while since this thread was posted. I have a similar problem on my Alienware 15 R4 except that the led that's not working is on the led on the left chassis. This happened when I realized that my awcc wasnt working properly and the updates that came kept failing to install so I went ahead and do a reinstall of the awcc (ver. 5.2.37.0). Upon finishing I found out that the left led chassis wasn't able to turn on. I followed the steps posted by Alienware-Eimy where I uninstalled the software, removed the files in appdata, programdata and regedit. However, it didn't help. I was wondering if I should proceed with your post where you install an older version of awcc in order to update the firmware? Please help. Thank you.
Edit: I meant download an older version first then the latest one
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
June 3rd, 2019 22:00
Hi,
Send me your Service Tag in a private message, so we can look further into this.
absentee
23 Posts
0
June 4th, 2019 23:00
Still waiting for that new and improved properly working AWCC. While you're at it, how about you support the wireless card you sell with your computer? Or make the computer continue to function EVEN AFTER SOMETHING BESIDES WINDOWS IS INSTALLED? Imagine a three thousand dollar computer that works and you can use for things. What an idea!
Panah Animation
1 Message
0
June 6th, 2019 21:00
i also did the same , nothing is working. this product is just wast of money if dell did not fix this issue. it is about two weeks i am trying to fix this but nothing is working. mine all the lights are on .it makes my laptop warmer so i want to off it but can't