16 Posts
0
1331
13 R3, incorrect warranty information
Hi Moderators and customer care people I had purchased the 13 R3 on Dec 4, 2017 from a reseller however when i needed the warranty (machine does not power on) it shows warranty expired on June 25, 2018. I have the original proof of purchase evidence etc so kindly help me out to get the warranty info corrected at the earliest.
Tried getting in touch with support got a revert that they require the US invoice as the tag is US one.
I purchased the device from Dubai however it shows a USA tag so dell services require an USA invoice I tried to contact the reseller in Dubai to get the dell US invoice etc however they are not contactable as they are out of business.
I am stuck in all this any help to get it resolved shall be appreciated.
Vikaz
16 Posts
0
December 4th, 2018 01:00
Dear All,
I would like to thank Alienware-Eimy for the wonderful support provided to resolve my issue and prompt follow ups till the issue was resolved.
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
October 26th, 2018 16:00
Hi,
Send me your Service Tag in a private message, so we can look into your case and a get back to you.
Vikaz
16 Posts
0
October 26th, 2018 23:00
Cannot share sac tag number on private message as I am not allowed to send private messages it says limit reached the svc tag is
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
October 29th, 2018 20:00
Hi,
Can you please try to send the PM again? Let us know if it still does not work.
Vikaz
16 Posts
0
November 27th, 2018 03:00
Hi - I need urgent help on this as I am being forced to pay for service even though its not even an year I bought the alien ware 13 R3 from Dubai, I have the sales receipt which is . Urgent help shall be appreciated.