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Eddy Brait
1 Nickel

Alienware 15 R2 AWCC not installing

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Last month the motherboard of my laptop died. After the technician placed a new one, he said that Windows were corrupted and formatted it. Now I cannot install Command Center and Support Assist is not working. When I go to the Dell drivers page and select the option to verify my laptop automatically, it says:

Support Assist
Support Assist running
Download failed . An error occurred while downloading Support Assist. Cancel or retry
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3 Replies
JOcean
5 Tungsten

Re: Alienware 15 R2 AWCC not installing

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Try the following forum post

https://www.dell.com/community/Alienware-General-Read-Only/Alienware-15-R2-Unble-to-install-the-AWCC...




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Gaming on a home built ASUS Z170K i5 6600
Real work on an Inspiron 15 5575
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Eddy Brait
1 Nickel

Re: Alienware 15 R2 AWCC not installing

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Thanks JOcean, I tried that a couple of days ago but it didn´t work out for me.. But today I was looking in the BIOS and I noticed that my service tag is empty.. Could that be the problem ?

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Eddy Brait
1 Nickel

Re: Alienware 15 R2 AWCC not installing

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Yeah, that was the problem.. Everything is working fine now.

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