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Geolt3
1 Copper

Alienware 15 R2 Camera Not Detected in Device Manager

I have a Alienware 15 R2 running Window 10 with all updated patches on top of AMI Bios v1.6.1

I am unable to use the webcam/camera because it is not detected in Device Manager any where. It does not have a Imaging Devices section because it does not see the webcam. I also checked under the USB section because it uses the USB controller for communication but again, I found nothing. If it is not detected in Device Manager then software drivers can not be installed so it is not a driver issue. i check the Bios/firmware for any mention of the builtin webcam but found none. What can I do to get the BIOS to see the webcam hardware so the Windows 10 OS can install drivers so it can be used?

Thanks, 

      -Geo

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Moderator
Moderator

Re: Alienware 15 R2 Camera Not Detected in Device Manager

Hi @Geolt3,

When did this problem start? You can try a system restore to a previous point. 

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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
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Geolt3
1 Copper

Re: Alienware 15 R2 Camera Not Detected in Device Manager

i think when I upgraded to BIOS v1.6.1 but not absolutely certain. Does the BIOS suppose to have a reference to the camera anywhere in it?

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Moderator
Moderator

Re: Alienware 15 R2 Camera Not Detected in Device Manager

No, there are no options to enable or disable it in the BIOS. You can try re'flasing it or as I told you before: a system restore back to a previous point. Otherwise, I will need the service tag over private message to check on further possible repair options.

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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