zancanik86
1 Copper

Alienware 15 R3 recall program ?

Hi, I'm receiving from Support Assist a popup that tells me that my Alienware 15 r3 is eligible for a free part recall program. But if I type my service code in the bulletin site it tells me that there are no active recalls for my laptop.

What is this about?

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7 Replies
Moaz Zahid
1 Copper

Re: Alienware 15 R3 recall program ?

I am getting the same message of my 17r4

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gsneaks
1 Copper

Re: Alienware 15 R3 recall program ?

Same on my 17r4

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scottgolden24k
1 Copper

Re: Alienware 15 R3 recall program ?

same... 17R4.  anyone figured this out???

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Wurmet
1 Copper

Re: Alienware 15 R3 recall program ?

Got it for the 17 R4 is there really a recall?

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Nexus Moon
2 Iron

Re: Alienware 15 R3 recall program ?

can you share a link to the website of that? I would love to know if they are recalling their mediocre Alienware laptops (15 and 17)
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denzbs
2 Iron

Re: Alienware 15 R3 recall program ?

17 r4 and got same :/

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22764636
1 Nickel

Re: Alienware 15 R3 recall program ?

I'd be curious to know any other detail too.

I am an Alienware 13 R2 owner and experiencing issues after having updated BIOS to a version 1.44 which seems to be faulty and caused my laptop to not boot into Windows at all.

I have contacted their support on the phone and told me that they are recalling the affected machines for free repair service.

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