Cesar A
Copper

Alienware 15 r4 won't turn on or boot up

I was playing and suddenly by mistake, I hit the notebook, then it turns off and never more it turns on. The charger turns on the light, but when I connect it to the notebook the charger's light turn off. I've tried to disconnect the battery and turn on just with the charger but it doesn't work. Any ideas about this?

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2 Replies
Moderator
Moderator

Re: Alienware 15 r4 won't turn on or boot up

Hi @Cesar A,

Send me a PM with the Service Tag so I can review your case. 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Cesar A
Copper

Re: Alienware 15 r4 won't turn on or boot up

Hi,

Thanks for the reply... I've already sent you a PM. Really, thanks for your attention.

I'll be aware of your messages.

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