Alienware 15R3 Keyboard issue.

I bought a new alienware 15R3 back in March 2018, and my keyboard is already having problems. 

ALT key is not functioning properly. I have to press it down really hard to make it work.

And also, the letters on the keyboard is already rubbing off.

Anyone know if this is still covered until warranty?


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2 Replies

Re: Alienware 15R3 Keyboard issue.

If you purchased from Dell.com or Dell.com Outlet you have a built in 1 year warranty. Depending on the warranty you may have to mail it in or someone will come to you.
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Re: Alienware 15R3 Keyboard issue.

Hi @Tunasalmon,

Send me  PM with the Service Tag so I can review your case. 

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Dell | Alienware Technical Support
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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