If anyone can assist me with this issue it would be greatly appreciated.
I'm having issues with two keys: 4 and backspace. The 4 just keeps typing itself and I'm constantly getting backspaced! The keys do not appear to be stuck and I have cleaned them. I also verified all drivers are updated and have run various malware and antivirus software. I'm at a dead end now, what else can I do to try to fix this issue?
Thanks for your time!
Service Tag : <Service tag removed>
Make sure the BIOS is up to date.
If the issues persists, send me a PM with the Service Tag so I can review your case.
Dell | Alienware Technical Support
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I am having the same issue and have verified that the recent BIOS update has been completed as suggested. Any recommendations?
I am having a problem with my alienware 17r keypad the 4 or left arrow key is always active. Because the computer is constantly typing a 4 or moving to the left, the laptop is unusable. I have replaced the keyboard, updated the bios, performed a complete reformat/reload, nothing seems to fix the problem. I am a retired service tech with 25+ years in the industry and please believe me when I say nothing seems to work.
I see that others are having the identical problem as me. This laptop is barely a year old - Please help!