Chefzilla
Copper

Alienware 17 R4 Black Screen

My laptop is just over a year old and at start up all I get is a black screen.

 

I've been getting a critical operation died bluescreen off and on recently and now I'm not getting any video.

Is my video card dead? Can it be replaced? You would think that for the amount of money I spent on this I'd get more than a year out of her.

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4 Replies
Moderator
Moderator

Re: Alienware 17 R4 Black Screen

Hi @Chefzilla,

Try an external monitor/tv and let me know if you get image on it. 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Chefzilla
Copper

Re: Alienware 17 R4 Black Screen

Nothing and I've noticed that the res lights for the facial recognition are not coming on either. 

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Moderator
Moderator

Re: Alienware 17 R4 Black Screen

Yes, looks like a hardware problem with the VC. 

Send me a private message with the Service Tag, so I can review your account.

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Chefzilla
Copper

Re: Alienware 17 R4 Black Screen

How do I send you a pm?

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