DeathStroke
1 Nickel

Alienware 17 R4 Low FPS Issues

I own an Alienware 17 R4 with the following configuration:

32 GB 1200.5 MHz (DDR4-2400 / PC4-19200) RAM

Intel Core i7-7820HK

NVIDIA GeForce GTX 1080 8 GB

UHD GSYNC Panel

Samsung 512 GB SSD and a 1 TB HDD

Operating System: Microsoft Windows 10 Professional (x64)

BIOS Version 1.5.0

I got it almost a year back in January 2018. Recently I have been having issues with low fps in almost all the games I play. I monitored the CPU and GPU temperatures and noticed that the CPU was throttling after reaching 99°C. I tried to set the fans to maximum and I also tried to undervolt the CPU to see if it helped. The temperature stayed below 80°C  but I was still experiencing FPS issues. I am getting as low as 5 frames per second in AC Odyssey and FIFA17. 

I would really appreciate a solution to my problems.

 

 

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2 Replies
Moderator
Moderator

Re: Alienware 17 R4 Low FPS Issues

Hi @DeathStroke,

Send me a private message with the Service Tag so I can review your case.

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DeathStroke
1 Nickel

Re: Alienware 17 R4 Low FPS Issues

I have sent you a private message. Thanks
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