Anas Bhatti
1 Copper

Alienware 17-R4, blue screen error and messing up boot order

Hello

I have an Alienware 17 r4. It has been for quite sometimes getting the blue screen error. Its major error is "Critical Process Died" and sometimes "kernel exception storage" or "storage". When it first time happened it changed my boot order completely. Afterwards i have been having increase in frequency of blue screen errors. In bootingup it would stuck in alienware booting screen. After quite forced shutdown it would reach the desktop but after which it would stop and give BSOD. Then  it would check itself for any hardware problems and at the end with no prblem it suggests that this might be due to corrupt os image something.

After this it might give BSID if i play or do light working with bunch of actions in a hurry like shutting a window opening another stoping a downloads or something.

I have reinstalling issue where it wont reset to fully clean disk drives and stuck at 33% only affecting my hard drive to be formated not ssd. I still did a reinstall but it has again started giving BSOD after clean working for a day.

I really need to know what is affecting my pc and which components or is it software related so i can fix it asap. Appreciate your help.

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4 Replies
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Moderator
Moderator

Re: Alienware 17-R4, blue screen error and messing up boot order

Hi @Anas Bhatti!

Just to confirm, did you run a diagnostic/ePSA test on your system? If not, follow the steps on this video and let us know if it showed any error. 

Alienware Arena

Alienware-Tammy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Anas Bhatti
1 Copper

Re: Alienware 17-R4, blue screen error and messing up boot order

I Have just done it. There isn't any error and all tests were passed. Sometimes in booting it shows no media device found. would like to be aided. thanku.

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Moderator
Moderator

Re: Alienware 17-R4, blue screen error and messing up boot order

Could you please send me your Service Tag on a Private Message so we can look further into this? 

Alienware Arena

Alienware-Tammy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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jer5446
1 Copper

Re: Alienware 17-R4, blue screen error and messing up boot o

 im having the same issue right now. were you able to resolve your issue?

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