I just received my Alienware 17 R5 and as with any new laptop, I want to create factory recovery media. According to the Dell website, all Alienware laptops come with Alienrespawn installed, however, mine did not. I downloaded the software from Dell and updated it but when I get to the option of what media I would like to use to store the recovery file, I cannot proceed any further. I have a thumb drive and a WD Passport drive that I have tried this with. I select the option for the drive I have, I have plenty of space on the drive but I am unable to click continue, it is greyed out. What is going on here? Any help would be appreciated.
This forum post may help.
The new systems will no longer come with AlienRespawn. If you want to create a factory image, you can do it with Windows as explained here (this will not save the custom Alienware configuration, just a regular Windows image), or you can use third-party software if you want to make it more specific.
Dell | Alienware Technical Support
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