So presumably we all still have the same problem and no update since may 2018. I think i am fully justified in saying the tech support here is nothing short of useless. Every bit of advice given by the staff is wrong, a guess, or out of date. After this laptop becomes unusable i will not buy another Dell or recommend that anyone else buy one either. There are so many questions from owners here that never get answered. Just the usual "give me your service tag so i can look into it" And then the inevitable silence.