Sylphnir
Copper

Alienware 17 R5 Keys Working Intermittently

Hello, I've had this Alienware R5 17 for a little over four months now and some of the keys on the keyboard work intermittently. The keys in question are the "~", F3, F12, and Page Up keys. I've sent this laptop in back through Best Buys Geek Squad to see if it could be repaired, and they sent it to wherever they send things they can't fix in-store to be fixed. After two weeks I go and pick it up and was told that the manufacturer didn't find anything wrong with the laptop, and that no repairs were needed. As far as I know the manufacturer for this particular device is Dell, so here I am. If there "isn't anything wrong" with this laptop why do these keys work and then not work at random? Any help right now would be greatly appreciated.

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Re: Alienware 17 R5 Keys Working Intermittently

Hi @Sylphnir,

Make sure the BIOS is up to date. If you can try an external KB (when you're having issues with the laptop's KB) and it works fine, then it should be related to hardware.

If this is the case, send me a private message with the Service Tag so I can assist you further. 

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