Alienware 17 R5 Weak Audio?

Hi all,

Recently purchased an Alienware 17 R5 and immediately noticed the audio was subpar, even at full volume. It seems no louder or better than the average mobile phone, hardly loud enough to be heard across the average bedroom. I uninstalled the drivers, re-installed, updated them, all that stuff. I also noticed in the device manager it lists 'Realtek(R) Audio' and 'NVIDIA Virtual Audio Device (Wave Extensible) (WDM)'.

Thanks in advance!

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17 Replies

Re: Alienware 17 R5 Weak Audio?

Hi, 

Is this audio problem only happening with the speakers or does it also happen with the headphones? 

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Re: Alienware 17 R5 Weak Audio?

It's worse with just the built-in speakers for sure. Not as bad with headphones although presumably this is because the sound is being pumped straight into my ears. To put it into perspective, my Dell XPS 15" from almost 10 years ago has far superior sound quality and volume with speakers and headphones. Surely this isn't just how the Alienware 17 R5 is made? You would expect tremendous sound quality and decent volume. This thing is barely loud enough to be heard in the same room.

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MotorDonkey
2 Iron

Re: Alienware 17 R5 Weak Audio?

have you tried adjusting the EQ in Command Center yet?

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Re: Alienware 17 R5 Weak Audio?

Certainly have, should have mentioned that in the original post sorry. Everything is throttled to full. Any other Alienware 17 owners who can testify to their own experiences would be awesome. My XPS 15 practically booms at full volume.

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MotorDonkey
2 Iron

Re: Alienware 17 R5 Weak Audio?

Realtek High Definition Audio is what's listed in my device manager under Audio I/O and Sound,Video, and Game controllers.

Sometimes the audio isn't routed through the Command Center software and is very quiet. I downloaded the Realtek Audio Control App from the microsoft store and set up the EQ there as well. Now my audio is loud and clear no matter what app is using it.

MotorDonkey
2 Iron

Re: Alienware 17 R5 Weak Audio?

Forgot to mention my system is a 15 R4. Same motherboard, speakers, and drivers as the 17 R5.

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Re: Alienware 17 R5 Weak Audio?

Thank you for the advice MotorDonkey, but it doesn't seem to help the output at all unfortunately. Would you say that having only 'Realtek(R) Audio' in the device manager is odd then? I definitely expected it to read 'Realtek High Definition Audio'. Would you say your sound is loud when turned up to full? Mine definitely sounds fairly unremarkable and tinny.


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MotorDonkey
2 Iron

Re: Alienware 17 R5 Weak Audio?

Yes it should say Realtek High Definition Audio. You have the wrong drivers. My laptop is VERY loud and full sounding. Among the loudest laptops I've heard.

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AWinMT
1 Nickel

Re: Alienware 17 R5 Weak Audio?

Do you have Realtek driver 6.0.1.8557 installed?

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