Re: Alienware 17 R5 Weak Audio?

I did definitely want to hear that it wasn't just a bad speaker they've used in their system - unfortunately the driver I have is 6.0.1.8557 (driver date 17/10/2018), which I believe is the latest. Any suggestions for a replacement driver or somesuch?
It's entirely possible that the speakers in this laptop are just faulty, but I want to make certain I can do everything possible on my end first. It's still well under warranty if that's the case.

I've played around with the equalizer settings as well and while there is a slight difference in the way the audio "sounds", it really doesn't change the volume or the tinny-ness.

As to the equalizer and audio effects settings in the Command Center, I agree that turning it off has a better effect on the volume but the sound is still tinny and not as loud as you're describing. My XPS from years ago is beside me (both playing Michael Jackson's Thriller) and the old XPS is outclassing the brand new Alienware by leaps and bounds.

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AWinMT
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Re: Alienware 17 R5 Weak Audio?

Off topic but how do you get paragraph breaks in your post?  It is so hard to read a long post with just one paragraph.  I write the post with paragraphs, and then when it posts it is all one paragraph.

EDIT: This seems to work... click "Preview" post first before posting, then the paragraph breaks hold...

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AWinMT
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Re: Alienware 17 R5 Weak Audio?

In the Command Center, when I turn OFF the "audio effects," the volume drops significantly. Turning the effects ON boosts the volume. Does your 7.1 Virtual Surround Sound work, that is, can you turn it On & Off and notice a difference? Just thinking that maybe your audio is not routing through the AWCC.

EDIT: Did you try adjusting the settings in the Realtek Audio Console?  This is different from the AW Command Center, but affects the audio in conjunction with the AWCC.  I set the equalizer to "none" in the Realtek Audio Console.

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AWinMT
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Re: Alienware 17 R5 Weak Audio?

I would try updating the driver again from the Dell Support page.  While the version number is the same, the date is more recent 19 November 2018. 

 

EDIT: My driver is 17 October 2018 as well.

 

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Re: Alienware 17 R5 Weak Audio?

The 7.1 does appear to be working since I can turn it On & Off and do notice a difference there. Volume is improved after following some of the steps (not by much, but every bit helps) but the tinny, poor quality of the audio persists. I put my XPS right next to it and both played the same song, and the XPS easily drowned out the Alienware. This just doesn't seem right.

Breaks are easy - just hold shift and press enter a few times. Smiley Happy

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AWinMT
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Re: Alienware 17 R5 Weak Audio?

If both Left & Right speakers are working, maybe the "subwoofer" is not working or is not plugged in...?

I have not had the bottom cover off yet, but maybe you could see if the subwoofer is not plugged in? 

Or...put your hand under the far right palm area while music is playing, and try to feel if sound is coming out of the subwoofer.  There is a vent on the bottom where sound comes out from the subwoofer.

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Re: Alienware 17 R5 Weak Audio?

Definitely sounds like audio is coming out of there, yeah. At least now I know where the subwoofer is, thanks! Smiley Tongue

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Moderator
Moderator

Re: Alienware 17 R5 Weak Audio?

Hi @Captain Australia,

If you still need help with this, send me a private message with the Service Tag so I can review your case. 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
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