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Alienware 17 R5 audio going through mic

Recently I bought a new phone from hyperX and I started to have problems, all audio is returned by the microphone. I already checked that the device is not listening to itself, I reinstalled drivers. I never had a problem because I used another USB phone, this new phone that uses the audio inputs is having problems, and I believe it is a hardware problem because the phone was tested on another computer and did not present a problem.
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