theSYNAPSED
Copper

Alienware 17 R5 battery draining during gaming, plugged in

After playing highly demanding games for a while my Alienware 17 R5's battery starts to drain while it's plugged in. This is with the 240W adapter that came with the laptop. It seems to drain to either 95% or 90% then doesn't drain further. I found a reddit post (https://www.reddit.com/r/Alienware/comments/8j1jj8/battery_draining_while_plugged_in_when_playing/) where people were claiming that although this is intended, it's still really bad for the battery. Is this true? They claimed getting a 330W adapter fixed their problem. Can anyone confirm this? If I should get a new adapter, how do I go about getting Dell or whoever to approve the new charger so I don't void my warranty? Do I even need to do this? This is the charger I'm looking at: https://www.adaptersdepot.com/dell-ac-adapters-c-122_72/original-330w-dell-alienware-17-r5-p31e-p31e... Thanks for the help.
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5 Replies
Moderator
Moderator

Re: Alienware 17 R5 battery draining during gaming, plugged

Hi @theSYNAPSED,

Check this article. 

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Alienware-Eimy
Dell | Alienware Technical Support
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theSYNAPSED
Copper

Re: Alienware 17 R5 battery draining during gaming, plugged

This was very helpful, thank you! What is your opinion on getting a 330W adapter to avoid this?

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theSYNAPSED
Copper

Re: Alienware 17 R5 battery draining during gaming, plugged

@Alienware-Eimy Just @ ing you to see if I can get an answer to my question in my reply above. Not sure how these forums work so I don't know if you didn't see the question or are just busy. Thanks again for the article. Here was my question: "What is your opinion on getting a 330W adapter to avoid this?" I'd like to get Alienware's opinion on this, especially if I'm going to actually use a higher wattage adapter.
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PouyaTiger
Bronze

Re: Alienware 17 R5 battery draining during gaming, plugged

Hi 

I have exactly the same model alienware like you and the same issue happened to me and I changed to 330 watts 

and I asked dell support they just changed to 330 watts without any knowledge it works better than 240 watts in game and charge but I have now other issue which is : Coil whine, also known as electromagnetically excited acoustic noise and vibration or audible magnetic noise, is one of the most frustrating phenomena in modern technology. As its name suggests, this high-pitched noise is caused by electromagnetic coils that act as inductors or transformers.

It makes sound loud while gaming at first I thought its HDD but I was wrong.
check here one of my story with R5 : 
https://www.dell.com/community/Alienware/Alien-Ware-17-R5-i7-8750H-1TB-7200RPM-SATA-HDD-Very-Noise/m...

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Moderator
Moderator

Re: Alienware 17 R5 battery draining during gaming, plugged

@theSYNAPSED,

We've seen users who have changed their adapters to the wattage mentioned (330W) and have successfully transferred the power requirements to the adapter only. However, this is not necessary considering that the PC can supply the entire power with this feature.

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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