Thanks for the reply. Actually, the system boots up successfully, but while using, it in a normal way (not doing any heavy stuff or gaming), its freezing/hanging for 5 - 10 seconds and then back to normal.
This happens for all the applications while opening, even Windows Explorer, Control Panel.
Please do advice, what further information is required, It will be helpful, if, this issue is resolved.
I am of the opinion, that this powerful machine should not give a freeze/hang while doing normal stuff.
I forgot to mention one more thing, while unboxing it, I also noticed the freeze in the laptop (while opening windows explorer). Initially I ignored it and thought the cause to be related with updates. Later on, after installing all Windows and Alienware updates, the issue is still there is, I thought of checking the issue myself, but could not identify the cause.
The issue is still occurring (for almost all applications) and causing a nuisance to using the Laptop.
Please do suggest how to resolve this issue.
Thanks in advance.
I have further googled it and found that the problem is already faced & raised by other users with links as
What's the current BIOS version?
Try a clean boot.
Also, try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.
Finally, open support assist and run Optimize your system (1:26 min of the video).
Dell | Alienware Technical Support
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