kimccr
1 Copper

Alienware 18 <Service tag removed> dual GPU issues

Hi, the secondary GPU has failed and thought this thing should be able to run with one good card in the primary slot. Can anyone confirm that? I am thinking it must have two cards installed. I cannot get either the driver from Dell downloads or AMD to install fully and recognize the single card. The catalyst control center installs some components but the card driver does appear in device manager and is not functional. Its currently running on the Intel HD driver with Win10. Any help appreciated.

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1 Reply
JOcean
4 Ruthenium

Re: Alienware 18 <Service tag removed> dual GPU issues

It is possible that the video card has failed. Run system diagnostics to confirm any problems. Restart the system and at the Dell splash screen start tapping F12. Run full system diagnostics paying special attention to the video results.




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