Unsolved
10 Posts
0
1661
Alienware M17 R4
Hi, I had to replace my charger at my laptop ST:
Please tell me what should I get, cause the one I got doesnt work properly. I could use a link, or a specific model.
Thanks.
Unsolved
10 Posts
0
1661
Hi, I had to replace my charger at my laptop ST:
Please tell me what should I get, cause the one I got doesnt work properly. I could use a link, or a specific model.
Thanks.
Top
Mary G
2 Intern
2 Intern
•
20.1K Posts
0
August 16th, 2019 17:00
It needs to be a genuine dell adapter--
https://www.dell.com/en-us/work/shop/accessories/apd/450-abju?c=us&l=en&s=bsd&cs=04&sku=450-ABJU&mfgpid=233395
ChrisKourouzidis
10 Posts
0
August 17th, 2019 04:00
Unfortunately I live in Greece and I cannot order this one (although you sent me an 180W charger while I need a 240W). Is there a way I can find one in Europe, or can you show me the label on the charger?
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
August 17th, 2019 07:00
Welcome to the Dell Community @ChrisKourouzidis
Not sure why @Mary G would suggest a 180w adapter when your specs calls for:
Type: 240 W
Alienware M17X R4 Specifications:
ChrisKourouzidis
10 Posts
0
August 17th, 2019 08:00
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
August 17th, 2019 08:00
@ChrisKourouzidis
That one looks perfect.
OEM original Dell, correct wattage and good price.
Nice choice.
Regards,
U2
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
August 17th, 2019 09:00
@ChrisKourouzidis
Well then there is 2 options.
1. The AC you received is defective and needs to be returned/exchanged.
2. Your laptop is defective and a new AC will not solve your problem.
Does the light around the jack end light up???
If the light does come on does it stay on when plugged in???
Have you been able to try the AC on another Dell laptop???
Regards,
U2
ChrisKourouzidis
10 Posts
0
August 17th, 2019 09:00
Yes the light is fine. I have run all diagnostics, checked the drivers, bios, I ve literally done everything. Sad thing is Dell in Greece needs 170 euros JUST to receive my laptop. I also checked the motherboard and I did a format.
My laptop is plugged in not charging and I experience a huge lag. Since everyone said there is nothing wrong, they said it has to be an energy issue. Any thoughts?
ChrisKourouzidis
10 Posts
0
August 17th, 2019 09:00
Yes, well.. it doesnt work.
ChrisKourouzidis
10 Posts
0
August 17th, 2019 10:00
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
August 17th, 2019 10:00
@ChrisKourouzidis
Every post prior to this was unnecessary if you would have posted.
"I have run all diagnostics, checked the drivers, bios."
"My laptop is plugged in not charging and I experience a huge lag."
So now we can assume that the system boots to an OS but is not charging the battery and is lagging."Slow"
Is that correct???
Regards,
U2
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
0
August 17th, 2019 12:00
@ChrisKourouzidis
Try removing the battery and running on AC only.
See if it continues to lag or not???
Regards,
U2
ChrisKourouzidis
10 Posts
0
August 17th, 2019 12:00
I've tried that too. Same result. The one thing thats stops the lag is throttlestop which of course is not recommended
ChrisKourouzidis
10 Posts
0
August 18th, 2019 13:00
ChrisKourouzidis
10 Posts
0
August 21st, 2019 08:00
I guess the actual problem is the product itself. Goodbye Alienware products once and for all