Sammanzur
1 Copper

Alienware R3 - Battery not charging

Hi,

I have an alienware 15inch R3 which I purchased last year December 12th (just within warranty), the AC is plugged in (180w) however it states "power mode (plugged in) - not charging" I have ran diagnostics on this via F12 and the following images show. The laptop which I received from Dell last year has not been altered in anyway - it is using the same battery and AC provided.

 

Image 1
Image2
Image 3

0 Kudos
3 Replies
JOcean
5 Tungsten

Re: Alienware R3 - Battery not charging

Have you tried a reset on the system yet?  Disconnect the battery and unplug the adapter. Press and hold the power button for 30 seconds. Then reconnect everything and try again.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS Z170K i5 6600
Real work on an Inspiron 15 5575
0 Kudos
Moderator
Moderator

Re: Alienware R3 - Battery not charging

Hi @Sammanzur,

Make sure the BIOS is up to date.

Try a power drain and also, enter the BIOS and make sure the AC Adapter is being recognized.

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos

Re: Alienware R3 - Battery not charging

Who makes your AC Adapter?

0 Kudos