1 Copper

Alienware R3 - Battery not charging


I have an alienware 15inch R3 which I purchased last year December 12th (just within warranty), the AC is plugged in (180w) however it states "power mode (plugged in) - not charging" I have ran diagnostics on this via F12 and the following images show. The laptop which I received from Dell last year has not been altered in anyway - it is using the same battery and AC provided.


Image 1
Image 3

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3 Replies
5 Tungsten

Re: Alienware R3 - Battery not charging

Have you tried a reset on the system yet?  Disconnect the battery and unplug the adapter. Press and hold the power button for 30 seconds. Then reconnect everything and try again.

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Re: Alienware R3 - Battery not charging

Hi @Sammanzur,

Make sure the BIOS is up to date.

Try a power drain and also, enter the BIOS and make sure the AC Adapter is being recognized.

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Re: Alienware R3 - Battery not charging

Who makes your AC Adapter?

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