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January 29th, 2023 07:00
m17 R3, screen flickering, occasionally going black whilst awake
Alienware m17 R3
Hey,
I've had this issue with flickering going on for a while now, however recently it appears the screen is blacking out more. I have tried connecting to another screen/monitor with success- not blacking out or flicking. I have also restored my laptop to factory settings and done a clean installation of both intel and Nvidia drivers with no success. This issue doesn't seem to happen when I'm watching videos or playing games, only when browsing which is odd. I think it is important to mention that this problem doesn't occur 100% of the time, it seems to happen in irregular intervals. Any help would be greatly appreciated. The warranty expired last January.
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crimsom
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January 29th, 2023 20:00
Hi @Owenscot welcome to this free user-to-user Alienware laptop discussion forum. Please try the following to diagnose and fix windows operating system: -
Download and Run Malwarebytes Free to remove threats like viruses, ransomware, spyware, adware, and Trojans.
Before starting change, create Restore Point. How to Create a System Restore Point on Windows 10 or Windows 11 (howtogeek.com). This provides option to go back before changes were made.
To start diagnose and fix windows operating system, at Type here to search (on taskbar), type Windows PowerShell (or PowerShell 7 (x64)) and Run as Administrator (see following image). PowerShell will accept requests to improve the system's overall stability index (the blue line) within windows Reliability Monitor.
At the prompt, type/paste: chkdsk c: /r and press Enter. Accept offer to run chkdsk at next boot and reboot PC, chkdsk will run before Windows loads so be patient. Look for any unfixed errors in the chkdsk log when you get back to desktop.
At the prompt, type/paste: DISM.exe /Online /Cleanup-image /Restorehealth and press Enter. Be sure to include a space in front of each / and note any error messages when that's done.
At the prompt, type/paste: sfc /scannow and press Enter. Be sure to include a space in front of the / and note any errors when that's done.
Restart (not Shut Down) and revisit Reliability Monitor for several days to see if things have improved. The system's overall stability index (the blue line) is assessed on a scale of 1 to 10. How to use Windows Reliability Monitor to identify software issues | Dell US.
Please be aware that if Reliability Monitor has many lines of "Successful Application Reconfiguration" informational events the Reliability Monitor Stability Index number will be low. There is some kind of abnormality between SupportAssist and other actions of Windows that is causing these Reconfiguration events to occur.
"Successful Application Reconfiguration" and SupportAssist - Dell Community
Solved: Re: XPS 8930, SupportAssist and Reliability Monitor - Dell Community