Area-51m R1, AWCC loading, but not opening

Hello @Zyzzx download the free Revo Uninstaller and use with Advanced scanning mode setting. Run Revo Uninstaller to see if AWCC is listed. If yes, uninstall your AWCC, press Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files. You have now removed everything associated with the AWCC.  After restart, you can clean install the AWCC, as if for the first time. 

If the most recent AWCC does not work, install an earlier version. You can get the earlier version by opening your Service Tag Support's page, get AWCC driver information > view full driver details > scroll down and click on Version to select from list of earlier versions. 

Hope this helps. Kind regards. 

@crimsom I've tried both solutions the first and it yielded no results. and the 2nd refused to work and i kept getting a fatal error every time I tried installing an older version of AWCC

@Alienware Area-51 ALX 2006  i checked the version and, as i said, when i tried to install it i got a fatal error at the very end of the installation and it refuses to work

Make sure it’s The one made for your model.

Safe mode?

try it with a usb and install it on the usb so when you boot into safe mode you can install it in there.

Basically when you boot into safe mode you plug in the drive and it’ll read the data off of it and then you run the installer from there. Make sure some Microsoft service is running in the background so you don’t get the Fatal crash error.

If that doesn’t work then I’d recommend the Microsoft store one and then I’d reinstall the OC controls for your model.

Hi @Zyzzx try your C drive's file system error checking. 

Go to your This PC folder and right click on C drive to open Properties, then select the Tools tab. Click on Check to get disk status, which might say that Scan drive is recommended. On completion of Scan drive, if Error Checking says errors were found, click on Show Details to decide if you want to fix them. 

@crimsom Scanned my C drive, no errors

Do a Command center reinstall with the over locking tool driver reinstalling.

Hi @Zyzzx thank you for updating this thread’s subject heading to include Area-51m R1, which has many features listed Here. Support for Alienware Area-51m says install the AWCC Application v5.2.91.0<ADMIN NOTE: Broken link has been removed from this post by Dell>. Your PC has Windows 10 Home v19041 and BIOS v1.10.0 (10 April 20). There are two 04 Aug 2020 updates that can automatically update critical fixes and important device drivers.

However, a little confused about status of AWCC installation. Is this listed in Programs and Features?

It is listed but when i open it, it loads perpetually as depicted in the image I shared in my original question

Hi @Zyzzx  thanks for confirmation. To recap, Win10 acknowledges installation by listing the AWCC Application in Programs and Features, and thereby Revo Uninstaller can also work on it. 

@Alienware-Joe   @Alienware - Rodrigo   @Alienware-Eimy 

If Dell AWCC installer is not fit for purpose, send @DELL-Cares Private Message. 

Assuming that Dell AWCC installer is fit for purpose, something has messed up in Win10 because you should be able to uninstall the AWCC and install the legacy AWCC Application that previously worked.

Save everything that you do not want deleted (part of Disaster Recovery - prepare for the worst). 

To at least get you back to where everything was working, consider Restore back to an earlier Restore Point Here. 

Also have a look at the Win10 Recovery options Here. 

Remember to use the Restart frequently, so that Win10 fully loads all the repair steps. Do not rush, allow Win10 time to confirm that each step has been completed sucessfully. 

If you find the problem, please tell the Dell Community what worked for you. 

Also, even if windows restarts and says finished updating, It isn’t.

I had to restart my alienware 13 times to get all the updates installed.