Area-51m R2, Steam games crash

Just wondering, do you have Rivatuner installed? Also run diagnostics (F12 immediately at boot) and watch for any RAM errors.

Uninstall both games and save your data for them. Then reinstall steam and the games and see if that works.

Also what are your temps though? And are your Graphic settings too high? Like if your game requires 11Gb of Memory but your GPU has only 8 and the settings need 11Gb whats gonna happen? Its probably going to crash.

Also make sure to update all your drivers and get GeForce NOW as that is good for game optimizations.

I have a similar issue with my M17R3: Not a good start with my new M17R3 - Dell Community

I have replied to your post. Please check it out.

That's basically what the Alienware support people suggested.  I've since removed all Steam games, then Steam, reinstalled Steam and Rimworld. Everything seemed fine the next day although only played a couple of hours.  Today I messaged support and said they could archive the call, within 30 minutes it did it again, Rimworld black screen and message it had stopped responding.  I've played Rimworld for years on various PC's, never had a single issue with it until I got this laptop.

Messaged support again and now they are suggesting I should reinstall Windows followed by all my folders etc.  Now call me old fashioned but this laptop is only 2 months old, I've already had 2 faults on it, with a new purchase I expect a reasonable amount of trouble-free use.  I spent most of the first weeks downloading Windows updates, drivers, various software and I've only just got it up-to-date, the thought of starting all that again is enough to make me cry, tbh I'm getting to the stage of scrapping this garbage PC and getting away from Dell forever.  

Hi @IanB2  please run Reliability Monitor and wait for it to load timeline of Events. The root cause of stream games crash will be in the Critical Event created when the crash occurred. Open this event, in bottom of this event window, there is the save to memory option, so that you can paste this information into your next post. 

Hi Crimson, thanks for your reply.

I hadn't heard of the reliability monitor before but I've now checked it out.

First a problem.  At the bottom of the RM screen is an option to "Save reliability history".  I have twice tried clicking that, each time it opens an output file, then sits there using about 5% cpu but never ends, Task Manager shows Windows Explorer (the RM I assume) as Not Responding.  After about 10 minutes I restart the laptop but nothing has been written to the file.

There are 2 critical events shown at the time Rimworld failed this morning.  First it shows a Windows "Hardware error", double-click on that event shows....

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffff8681b5cd6460
Parameter 2: fffff802509f7f64
Parameter 3: 0
Parameter 4: 668
OS version: 10_0_19043
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 4105

Extra information about the problem
Bucket ID: LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys
Server information: 0e45404f-c027-4986-bead-aae51afbe83f

Next, at the same time, it shows Rimworld  "Stopped Working", double-click produces this...

Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\RimWorld\RimWorldWin64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: RimWorldWin64.exe
Application Version: 2019.2.17.24627
Application Timestamp: 5df1e6e4
Fault Module Name: UnityPlayer.dll
Fault Module Version: 2019.2.17.24627
Fault Module Timestamp: 5df1e859
Exception Code: c0000005
Exception Offset: 0000000000463930
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 4105
Additional Information 1: 372d
Additional Information 2: 372da45f6e4c97998c8ef25e0fefaf58
Additional Information 3: 1445
Additional Information 4: 14459c4be3592f10eb878acdd3e42ad3

Extra information about the problem
Bucket ID: af322e8a07e47d546706fac5115be83b (1659289237039343675)

Two hours later is a third critical event, Intel(R) Dynamic Tuning Utility Application, Stopped working.....

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_1da48d5885266bb7\dptf_helper.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: dptf_helper.exe
Application Version: 8.7.10600.20700
Application Timestamp: 604bfbdc
Fault Module Name: dptf_helper.exe
Fault Module Version: 8.7.10600.20700
Fault Module Timestamp: 604bfbdc
Exception Code: c0000005
Exception Offset: 0000000000002794
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 4105
Additional Information 1: 3a07
Additional Information 2: 3a076d72c0a60fc24be55a15588a366b
Additional Information 3: b1e4
Additional Information 4: b1e4d58147dccbe079b1cd1e9ea0eefc

Extra information about the problem
Bucket ID: 68b2578e2ed0b835c8f92f1324205732 (1799521285368207154)

I was not aware of a fault at that time, certainly nothing was obvious or even visible.

I would very much appreciate an insight into these issues, the likely causes, and what I should do next.

Kind Regards

Ian

Hi Crimson,

(1) I checked the RTX driver via the link you provided, it showed a newer one available even though I have been using GeForce Experience to check. So I then checked again with GeForce Experience and it too showed the same driver as available so I told GeFE to install it.  The driver downloaded fine but about half-way thru the install it locked up, the GeFE window was black, I couldn't switch apps, even Ctl/Alt/Del did nothing, I waited 30 minutes then had to reluctantly restart, it all came up Ok so I went back into GeFE and told it to reinstall that driver which it did, this time without problem.

(2)  I don't quite follow this one.  I don't see how the AntiVirus could have done that as I had actually been playing over an hour when it failed, it didn't happen when I was launching.  I don't understand what your "please create an exception." means?

(3) I'm in the process of downloading the Intel Driver & Support Assistant, I'll get back on that.

Regards

Ian

Hi 2 Bronze, thank you for sharing update.

Did you install the correct drivers for your discrete NVIDIA GPU or just update the NVIDIA application version? 

My laptop has an RTX 2080 Super so I selected and installed what seemed to me to be the driver for that device...

Is this right?

Not sure I follow.  The driver (as I understand it) is in no way related to what you're using it for, there's no different driver for Steam, there's only one driver specific to the Graphics Card in use.  I have only downloaded and installed that driver, I haven't made any changes/setup for Steam as I don't think there are any.  When I asked if it was correct I was simply trying to answer your question "Did you install the correct drivers for your discrete NVIDIA GPU or just update the NVIDIA application version? ".

Regards

Hi 2 Bronze, thank you for sharing update. 

Hi 2 Bronze, thank you for sharing update. This forum is not Dell Support. Perhaps someone with your Area-51m R2 system configuration and plays Steam games, will provide clarification that your driver setup is valid?