I have an Alienware 15 r2 and after updating to bios 1.4.4 the system became unstable, windows 10 takes about 2-3 minutes to load (instead of 10 seconds), power off option doesn't work properly and there is a device that display a warning.
At the end I returned to bios 1.3.12 but not all issues were fixed. The shutdown option is not working properly.
I have a 15R2 and the February 6 update is not good either. In fact this update gave me problems. First of all booting the PC takes around 2-3 minutes. Shutting down computer doesn't completely turn off the computer. The keyboard and power button light keep on. And same issue when the computer goes to sleep. I have to completely turn off the computer by long pressing the power button. I cannot say anything about the amplifier because i don't have one. This is very frustrating and is very obstructing for day to day use.
Can we please get a fix this.
Send me a PM with the Service Tag so I can assist you further.
Dell | Alienware Technical Support
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Has there been any solution? I updated to Bios 1.4.4 and due to the issues that to revert back to the 1.3.12, but now my 15 r2 refuses to shut down as well. I have to force shut down.
It's been a while since this issue started. Do you have any updates for us? You offered me to send in my device for repairs then when i agreed you asked me to wait for bios update. It's been months without any update.
I love my laptop and would really like it to work properly. Please provide some information.
Given that its been 6 months since this BIOS update broke introduced these issue to my laptop, I am starting to look for a new one. You can bet I'm having second thoughts about Alienware, if they can break a high end device with an update without addressing it..