3 Posts
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857
Brand new laptop G3 3590 with grinding fan
Hi there,
Living in Canada.
I have this brand new G3 3590 laptop with a grinding fan.
I received my laptop on Nov 26.
I opened a case with customer support and they're telling me the fan is B/O and might not be received before December 23.
First, not having a single fan is stock is weird.
Second, it's even more weird to have a delivery date that near to the 30 days return policy.
Can I have an extension for that period (30 extra days for return if anything) or if I feel this might be an ongoing issue just straight return the laptop and order a new one?
Thank you
Steexyz
3 Posts
1
December 10th, 2019 10:00
I've returned the laptop.
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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December 5th, 2019 07:00
Dell will not give you a extra 30 day return extension however, Dell will honor the 1 year warranty on the computer hardware. I'd suggest you quickly return the computer and demand your money back or get another brand new Dell computer. Please make sure it isn't a refurbished computer.
Steexyz
3 Posts
0
December 5th, 2019 07:00
If they don't speed the process for the fan repair for like next week, I'll ask for a RMA and return the computer and ask for a brand new one.
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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December 11th, 2019 06:00
Thanks for the update.