So i got a exchange order but never received the product in being bounced around from customer care to Alienware tech support they cancelled my exchange order do to a processing issue no one seems to be helping me at all at this point
I sent you a PM regarding your exchange order, please check the message. We will continue to follow up from our end.
Dell | Alienware Technical Support
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I can't always reply to PM's, if you need extra assistance visit: