It seems that Alienware is going down the hill, I also have some problems with my Laptop, but they are to overwelmed to repair tham that after 2 weeks (premiun support) they they told me to wait.
Then after several phone conversation (paid extra by me )
The same day later I've got another reply :))
1. Buy Alienware
2. Buy extra Premium Warranty
3. Use the Next day support covered by warranty
4. In repair the status is Repair not covered by Warranty.
5. Next time find another replacement.
6. Customer lost... I hope this goes well for dell, because the customers will not chose this kind f services.