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RAlexandru
1 Copper

Re: Dell Alienware - Horrible Premium Warranty Customer Serv

Hello,

 

It seems that Alienware is going down the hill, I also have some problems with my Laptop, but they are to overwelmed to repair tham that after 2 weeks (premiun support) they they told me to wait.

 

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Then after several phone conversation (paid extra by me )

 

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The same day later I've got another reply  :))

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The logic:

 

1. Buy Alienware

2. Buy extra Premium Warranty

3. Use the Next day support covered by warranty

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4. In repair the status is Repair not covered by Warranty.

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5. Next time find another replacement.

6. Customer lost... I hope this goes well for dell, because the customers will not chose this kind f services.