17 R1, error trying to use Command Center

Hi, 

Please confirm the following information to better assist you.

• Your Alienware system model name and revision. 
• The Windows operating system that you are using with the system. 
• The Alienware Command Center version that you are running with the system. 

I'm still not losing hope for the best, but since my Alienware m17x r1 was in other hands. We in Russia do not even have secondary spare parts, not to mention new ones. I'll have to look for laptops that are obviously not working and buy, diagnose and repair, but as soon as I find the cause. I hope the repair will not be very difficult, and my engineering education will be enough to sort out the problem.
Sincerely!
Engineer of software and hardware support for automated workstations of mobile working devices and office equipment.
Ismailov Ruslan!

I have met a similar problem. I also encountered a problem with Microsoft NET Frameware 3.5 when starting the command center. In the device manager there is a "USB unknown device" device, an error was encountered on it: device descriptor failure, error 43. It already begins to seem that the problem is hardware. I've been trying to solve the problem for 9 days now, every time I cling to something, everything rests on Microsoft NET Frameware. It seems that the problem is hardware, and there is no solution to it. I'm sorry, but your Sheldon Cooper laptop is just as broken as mine!

У меня встретилась аналогичная проблема. Так же я встретил проблему с Микрософт NET Фрамеваре 3.5 при запуске командного центра. В диспетчере устройств есть устройство "УСБ неизвестное устройство" по нему встречена ошибка сбой дескриптора устройства, ошибка 43. Уже начинает казаться что проблема аппаратная. Я пытаюсь решить проблему уже 9 суток, каждый раз когда за что то цепляюсь все упирается в Микрософт NET Фрамевар. кажется что проблема аппаратная, и решения ей нет. Сожалею, но ваш ноутбук Шелдона Купера так же поломан как и мой!

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@Owtlaw1 wrote:  myhtspace

System.ArgumentException: Value does not fall within the expected range.
at SYNCTRLLib.ISynDeviceCtrl.GetLongProperty(SynDeviceProperty eProperty)
at AlienLabs.TouchPad.Domain.Classes.TappingServiceClass.get_IsDisabledIfMouseAttached()
at AlienLabs.TouchPad.App.Presenters.TappingPresenter.refresh()
at AlienLabs.TouchPad.App.Views.Classes.ViewFactoryClass.newTappingView()
at AlienLabs.TouchPad.App.Views.Classes.ViewRepositoryClass.getByType(ViewType type)
at AlienLabs.TouchPad.App.Presenters.TouchPadPresenter.activate(ViewType type)
at AlienLabs.TouchPad.App.TouchPadPluginCtrl.activateView(Object sender, RoutedEventArgs e)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.viewLink_Checked(Object sender, RoutedEventArgs e)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)
at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
at System.Windows.Controls.Primitives.ToggleButton.set_IsChecked(Nullable`1 value)
at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.createViewLinkbyType(ViewType viewlinkItem)
at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.createViewLinks()
at AlienLabs.TouchPad.App.Views.Xaml.NavigationControl.Loading(Object sender, RoutedEventArgs e)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at MS.Internal.LoadedOrUnloadedOperation.DoWork()
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

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I also encountered a problem with Microsoft NET Frameware 3.5 when starting the command center.

Hi @Owtlaw1 @Kevin69 @Hakerman !

I forgot to add one more thing. Here is the Command center driver so you can reinstall the command center afterwards or even before to see if just the command center was acting up.

Alienware Command Center Application | Driver Details | Dell US

Hi @Owtlaw1 @Kevin69 @Hakerman !

Great news for you guys and I hope it works.

Run these commands via CMD as an admin and then install these files as that should fix the .NET issue.

sfc /scannow

chkdsk /r

chkdsk /f

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Download .NET (Linux, macOS, and Windows) (microsoft.com)

Download .NET Framework 4.8 | Free official downloads (microsoft.com)

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Here's a tutorial on how to reinstall 3.5 as the above ones are updating your PC to the newer 6.0 and 4.8.

Install .NET Framework 3.5 on Windows 11, 10, 8.1, 8 - .NET Framework | Microsoft Docs

Let me know if any issues occur and then it should fix the issue of the command center not working.