JavCas0210
Copper

GPU fan not working

Alienware r4

 

My GPU fan suddenly stopped working. Everytime that i startup my laptop the fans are tested and i get an error stating that my VGA(GPU)  fan is not responding properly.

I know that the both fans work because from the alienware command center I can turn both fans on, but when i try to turn them off only the CPU fan turns off, but the GPU fans keep working.

I have updated my BIOS, but this dint fix the problem. Even during the BIOS update both fans were spinning.

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2 Replies
MotorDonkey
Bronze

Re: GPU fan not working

I have the same problem with mine. Super annoying. I don't know where the problem is coming from, but it is clearly a software error somewhere. Not hardware.
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Moderator
Moderator

Re: GPU fan not working

Hi @JavCas0210@MotorDonkey,

BIOS needs to be up to date.

Uninstall and reinstall the AW Command Center following ALL the steps on this article. 

If the issue persists send me a private message with the Service Tag so I can review the case.

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