Highlighted
2 Bronze

Hard Drive Missing After Updates

Hi all,

After following SupportAssist's advice to update my system yesterday, my laptop no longer displays my D drive and is much slower (the drive is hidden in Device Manager and shows a Code 45 error - I have not hit / damaged / opened my laptop). All of my software, documents and files that were stored in D are missing. The updates I installed were:
  • Alienware Firmware update 0.2.5.0 
  • Intel (System) 10.1.16.7
I tried multiple solutions, including system restore to a previous back-up point but nothing helps. 
 
Are you aware of any issues related to these updates? I would greatly appreciate it if you could assist me in resolving this issue.
0 Kudos
7 Replies
Highlighted

Re: Hard Drive Missing After Updates

Make a backup of your computer and reinstall the OS. But before that, rollback the bios update you did to see if that works.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

Highlighted
2 Bronze

Re: Hard Drive Missing After Updates

Hi @Alienware Area-51 ALX 2006,

Any ideas on how to roll back the BIOS update? I tried restoring to an earlier back-up point but it does not seem to roll it back. Is it as simple as downloading and running the 2.4.1. version - would that automatically downgrade it? 

0 Kudos
Highlighted

Re: Hard Drive Missing After Updates

Spoiler
 

Yup, it’ll work just like that. All your doing is flashing the bios and that’s it.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

Highlighted
2 Bronze

Re: Hard Drive Missing After Updates

Flashed the BIOS (02.04.01 currently) but that did not help. I also ran an ePSA which showed that all tests have passed but still no sign of the drive - even the F2 screen on start shows First HDD as "None".

Thanks for your help on this, I will reinstall the OS when I have the time. 

0 Kudos
Highlighted

Re: Hard Drive Missing After Updates

So that means it’s a bad boot drive. If it doesn’t show up and you already Reseated the Boot drive, it’s a bad drive.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

0 Kudos
Highlighted
2 Bronze

Re: Hard Drive Missing After Updates

Reseated the drive but that did not help - guess I'll have to try it on another computer and replace if not working.

Thanks for all your help.

0 Kudos
Highlighted

Re: Hard Drive Missing After Updates

Your very welcome.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

0 Kudos