Hello, I have an Alienware 18. After adding a second hard drive, the laptop refuses to display, giving me an 8 beep error. I had touched nothing but the hard drive enclosure. I've tried the "hold D" method, connected the laptop to a second monitor through HDMI, still nothing. I opened up the laptop and behind the LCD to check the connections, everything looked fine. I'm at wit's end.
I bought this laptop in 2014. My wife nearly died with two strokes after a medication caused major clots, and we got a settlement. This was my splurge. I would never be able to afford an Alienware otherwise. I thought it would be a great thing, like owning a Ferrari. Right after the warranty expired, the LCD started having issues like pink screen and distortion. After much effort I was finally able to get a support representative that accepted to put the laptop in for repair at a cost of $500. It came back and was fine for a month or two, then the exact same problem. I believe that they simply opened up the laptop and moved things around, making the cable move enough to not distort the image. The cable continued to deteriorate. It took me a while to figure out how to replace the LCD cable myself and where to purchase one. All in, I've paid over $4000.
Now this. I definitely have had more time dealing with this Top-Of-The-Line Alienware failing to work than enjoying it. I truly regret ever making the decision to buy it, I feel like quite the fool, and I wish there was some to get out of this. I know that writing this will get me nowhere, but it does feel good get this of my chest, so whoever read this, thank you for allowing me to do so. I just wish I could it working again and I swear I will never dare to do anything to it again.
I hope your wife is no longer having any health problems.
This could be related to the VC or the LCD.
- Try a power drain: disconnect every external device from the system (including the AC Adapter), then open the system and disconnect the battery. Finally, hold the power button for around a minute to drain all the power out.
- Try a clear CMOS, follow these steps:
Disconnect the RTC battery cable.
Peel off the RTC battery and remove the RTC battery.
- Try by resseting the LCD cable.
- Connect the system to an external monitor to see if it is related to the LCD.
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Thank you for the reply. It was a long road but my wife made a nearly complete recovery.
I've tried the power drain method. I've tried the CMOS reset. I've tried connecting an HDMI cable to a external monitor. I've tried pressing fn+F12 when booting to force to that second monitor. No matter what I do, I get a black screen on both monitors and 8 steady beeps. The LCD cable is only a few months old. I've completely dissembled and reassembled the laptop four times today, and I can't locate any disconnected, frayed or burnt cables. The laptop was working fine before I installed the hard drive. If it helps, when I press fn+F12, it stops the beeps, but pressing any button will resume the beep.
Very sad that after all this it's just going to be a $4000 doorstop.