15 Posts
0
20170
17 R1, installed Windows 10 today, Realtek PCIE Cardreader not recognize
I have a Dell Alienware 17 R1. (yes it is expired). I had Wins 7 but updated to Wins 10 and now my Realtek PCIE Cardreader won’t recognize my Micro SD card since then. Yes I did update all drivers (used Support Assist to download) as well as many other suggestions but it won’t recognize the SD card. (Yes I tried different adapters for my Micro SD Card and won’t recognize). My USB flash drive is fine and show the location. It is telling me that “Windows did not start this device driver because it can cause your computer to become unstable” Under C:\windows\system 32\drivers\RTSPSTOR.sys has a circle with a red line through it. I have tried many options that I can find and nothing will allow Windows 10 to show the cardreader drive location. Please can you help me?? (Cynthia)
alien1776
3 Posts
1
June 30th, 2020 16:00
Same problem, but I was able to find this driver on the Realtek site, even though neither Dell nor Windows knew about it. There is no longer a device error listed in Windows 10 64-bit 1909 Device Manager.
https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-software
I just downloaded the driver and then extracted it into a subdirectory.
Then I went to Device Manager Memory technology devices >> Realtek PCIE CardReader >> Driver >> Update Driver >>Browse (to the downloaded software)
And it updated perfectly. Enjoy!
Also, I had two other driver issues, but I was able to install the two older drivers from the Dell Alienware 17 downloads:
1. ST Microelectronics Free Fall Sensor Driver
2. Alienware On Screen Display Application
Note: I identified the problem hardware by doing an internet search on the information listed in the Events tab of the device inside the Information box, e.g. ACPI\SMO8810\1 came back at the Dell Free Fall Sensor...
JOcean
7 Technologist
7 Technologist
•
12K Posts
0
December 15th, 2019 14:00
It appears that the driver you have may be an older version. Have you tried the version that is listed here? It does state in the first sentence that it is compatible with Alienware systems.
RAF65
137 Posts
0
December 16th, 2019 03:00
Hi
Yes,there must be a driver for Win10 installed. You can also try to use some driver update tools checking all components in your laptop such as Iobit Booster Driver or Driver Magician.
RAF65
137 Posts
0
December 16th, 2019 07:00
Try this one
http://dl4.pcdcdn.com/files/7h8ZCJrogXlk6og0KUNhlQ==,1576514393/1/5/5/3/9/4/0/CardReaderRtsUer_10.0.10586.31225_W7W8WBW10_WHQL_20160617_D3.zip
Realtek PCIE Card Reader Driver for Windows 10 (32-bit, 64-bit), 8.1 (64-bit), 8 (64-bit) - Notebook
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/h0sf05ww.exe
or
https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84713.exe
or Card Reader Controllers Software from Realtek
https://www.realtek.com/en/directly-download?downloadid=3511f2f5ece68bc08a4390ce4ba9a2f3
or
https://www.sony.com/electronics/support/downloads/W0008359
johnmunch1
15 Posts
0
December 16th, 2019 07:00
Yes I already updated the drivers from DELL and such and still doesn't want to work in Windows 10.
johnmunch1
15 Posts
0
December 16th, 2019 10:00
Only thing is Windows 10 isn't allowing the update device drivers to reflect the update in device manager, I tried so many new drivers from DELL and Realtek and looking back at Device Manager properties screen that it doesn't change from 2013 drivers and still gives the same message. I did uninstall the device and ran the drivers again but no change for me. I did a restart on the laptop and no change.
I am about ready to just go back to Windows 7 and take my chances in the real world because everything worked before. My Micro SD card adapter worked, my cell phone could bluetooth photos to the laptop fine and my pictures were easy to view, display unless the arrange of Windows 10 layout. It tells me I have 10 days to revert back since I see I have a file Windows, old in my folders. I have been trying for 2 days to make the SD card work, my cell phone says CONNECTED/PAIR but I can only send a photo to the cell but can't send a photo from my cell to the laptop (SAYS NOT SENT)(talks about made need to be configure to accept connections - whatever that means???). Everything worked just fine before Windows 10. Makes me so sad that I upgraded.
johnmunch1
15 Posts
0
December 21st, 2019 07:00
I really appreciate your help greatly. Since I have so much trouble with Windows 10 causing conflict with various parts of my laptop I return back to Windows 7 and now everything is working like before, my SD card slot, my bluetooth photos from cell to laptop, my Outlook sending receiving email, my Firefox-YouTube sound is working.
My version of the Realtex card is 6.2.920028134 (2012 year) it shows and nothing I do can update the driver to the link you attached. It tells me you have the best driver that is available.
Cynthia
PascalLePirate
1 Message
0
December 3rd, 2021 08:00
Thank you alien1776 !! This is a good solution !
Evil_Devnull
1 Message
0
December 18th, 2021 02:00
My Alienware 18 is having the same issue and has never been dropped. The fall sensor is in perfect working order.
mattyb3
5 Practitioner
5 Practitioner
•
1.5K Posts
0
December 19th, 2021 12:00
@Evil_Devnull I think you misunderstood the solution that was given by Alien1776.
Along with the missing card reader driver, he was also missing the freefall sensor driver and OSD driver after upgrading to Win10 (These are not auto-updated through Windows). Both of these are available from Dell Support but the card reader driver needs to be downloaded from the manufacturer.
MenYOHO
2 Posts
0
April 10th, 2022 16:00
This option with the REALTEK link worked for me THANKS!!