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MarkFleener
2 Iron

Intel UHD Graphics 630 Driver failed to update.

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Intel UHD Graphics 630 Driver failed to update.

 

Alienware 15 R4

Intel(R) Core(TM) 8300H CPU @ 2.3GHz 64-bit Windows 10 Home Version 1803 Build 17134.165

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Buzzcronym
2 Iron

Re: Intel UHD Graphics 630 Driver failed to update.

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The easiest way to update the Intel UHD Graphics 630 driver is to download the install package from Dell, for your specific model (mine is the 17R5). Then launch the installer, which will prompt you to -Install- or -Extract-. Choose the -Extract- button, because -Install- will fail just like in the SupportAssist app. Put the extracted files on a drive or folder of your choice.

Then right-click the Windows button in the bottom left and go to Device Manager. Expand -Display adapters- and right-click on Intel UHD Graphics 630, and select -Update driver-. Browse to the location you extracted the driver package to, and select the -Graphics- folder. Your UHD Graphics 630 will be successfully updated.

But, you're not finished yet. Launch the Dell SupportAssist app, which will still show the update for the Intel UHD Graphics 630. Hit the -Install- button and let it download and install the driver, which it will do successfully this time, after which it will prompt you to reboot.

Don’t waste your time with other suggestions that tell you to uninstall, reinstall, or remove battery. Those steps are not necessary.

CgMaj
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

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Another issue that I think some might be running into is the SupportAssist recommending the UHD driver update even for FHD machines. So there is obviously not only an issue with SA installing drivers, but also giving people the incorrect drivers for their machines.

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Moderator
Moderator

Re: Intel UHD Graphics 630 Driver failed to update.

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Hi @MarkFleener,

Where are you getting the driver from? What version are you trying to install?


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Alienware-Eimy
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MarkFleener
2 Iron

Re: Intel UHD Graphics 630 Driver failed to update.

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I keep pasting a reply with the driver details, but it wont show up.  Here, I'll try typing it...

Version 23.20.16.5017 from the SupportAssist app.

 

 

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MarkFleener
2 Iron

Re: Intel UHD Graphics 630 Driver failed to update.

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From the SupportAssist app

Version 23.20.16.5017 

 

 

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Cyber_Knight
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

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I am having the same issue on my 17 R5.

Moderator
Moderator

Re: Intel UHD Graphics 630 Driver failed to update.

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This is a glitch from the app, we're working on getting it fixed. 


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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
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I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

Buzzcronym
2 Iron

Re: Intel UHD Graphics 630 Driver failed to update.

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This update is still failing on my Alienware 17 R5. The Intel Driver & Support Assistant tells me that the drivers for my Intel UHD Graphics 630 are up to date, while the Dell SupportAssist app says otherwise. This doesn't give me much confidence in Dell to keep my laptop running smoothly.

Hoboflame
1 Copper

Re: Intel UHD Graphics 630 Driver failed to update.

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I am having issues here aswell... and with the drivers not updated correctly i cant get the options to setup my graphics properly.... getting rubbish game settings.

BonesB
2 Iron

Re: Intel UHD Graphics 630 Driver failed to update.

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Why dont they just pull the update for now, instead of driving everyone mad. I have the same problem on my 17 R5

After i managed to get it to install my ACDsee application refused to start, so rolled back to old driver.

not going to bother anymore with these stupid updates if my machine is working fine.

YaseenQamar
1 Nickel

Re: Intel UHD Graphics 630 Driver failed to update.

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1st uninstall the driver from control panel 

unplug the charger and remove battery

press power button for 30 seconds to discharge the power

put battery and plug the charger

turn on machine

update the driver from windows update 

problem will be solved

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