89 Posts
2
40916
Intel UHD Graphics 630 Driver failed to update.
Intel UHD Graphics 630 Driver failed to update.
Alienware 15 R4
Intel(R) Core(TM) 8300H CPU @ 2.3GHz 64-bit Windows 10 Home Version 1803 Build 17134.165
89 Posts
2
40916
Intel UHD Graphics 630 Driver failed to update.
Alienware 15 R4
Intel(R) Core(TM) 8300H CPU @ 2.3GHz 64-bit Windows 10 Home Version 1803 Build 17134.165
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Buzzcronym
26 Posts
40
July 26th, 2018 12:00
The easiest way to update the Intel UHD Graphics 630 driver is to download the install package from Dell, for your specific model (mine is the 17R5). Then launch the installer, which will prompt you to -Install- or -Extract-. Choose the -Extract- button, because -Install- will fail just like in the SupportAssist app. Put the extracted files on a drive or folder of your choice.
Then right-click the Windows button in the bottom left and go to Device Manager. Expand -Display adapters- and right-click on Intel UHD Graphics 630, and select -Update driver-. Browse to the location you extracted the driver package to, and select the -Graphics- folder. Your UHD Graphics 630 will be successfully updated.
But, you're not finished yet. Launch the Dell SupportAssist app, which will still show the update for the Intel UHD Graphics 630. Hit the -Install- button and let it download and install the driver, which it will do successfully this time, after which it will prompt you to reboot.
Don’t waste your time with other suggestions that tell you to uninstall, reinstall, or remove battery. Those steps are not necessary.
CgMaj
1 Message
0
August 8th, 2018 12:00
Another issue that I think some might be running into is the SupportAssist recommending the UHD driver update even for FHD machines. So there is obviously not only an issue with SA installing drivers, but also giving people the incorrect drivers for their machines.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
1
July 11th, 2018 10:00
Hi @MarkFleener,
Where are you getting the driver from? What version are you trying to install?
MarkFleener
89 Posts
0
July 11th, 2018 19:00
From the SupportAssist app
Version 23.20.16.5017
MarkFleener
89 Posts
0
July 11th, 2018 19:00
I keep pasting a reply with the driver details, but it wont show up. Here, I'll try typing it...
Version 23.20.16.5017 from the SupportAssist app.
Cyber_Knight
3 Posts
1
July 12th, 2018 10:00
I am having the same issue on my 17 R5.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
4
July 12th, 2018 13:00
This is a glitch from the app, we're working on getting it fixed.
Buzzcronym
26 Posts
2
July 13th, 2018 14:00
This update is still failing on my Alienware 17 R5. The Intel Driver & Support Assistant tells me that the drivers for my Intel UHD Graphics 630 are up to date, while the Dell SupportAssist app says otherwise. This doesn't give me much confidence in Dell to keep my laptop running smoothly.
Hoboflame
1 Message
1
July 14th, 2018 16:00
I am having issues here aswell... and with the drivers not updated correctly i cant get the options to setup my graphics properly.... getting rubbish game settings.
BonesB
83 Posts
2
July 15th, 2018 01:00
Why dont they just pull the update for now, instead of driving everyone mad. I have the same problem on my 17 R5
After i managed to get it to install my ACDsee application refused to start, so rolled back to old driver.
not going to bother anymore with these stupid updates if my machine is working fine.
YaseenQamar
20 Posts
0
July 15th, 2018 23:00
1st uninstall the driver from control panel
unplug the charger and remove battery
press power button for 30 seconds to discharge the power
put battery and plug the charger
turn on machine
update the driver from windows update
problem will be solved
Buzzcronym
26 Posts
3
July 16th, 2018 13:00
Who is this person telling people to “remove battery” from their laptops? It’s already been established by a moderator the problem is a glitch in the SupportAssist app, and not a driver issue.
Like most Dell Laptops, removal of the battery is basic troubleshooting which is done by the customer. Which is why we included those instructions in the online Alienware 17-R5 Service Manual, page 101.
DELL-Chris M
Anonymous User
2 Posts
1
July 16th, 2018 19:00
Is there an ETA for a fix for the Intel UHD 630 driver install problem? I have it on an Alienware 15 R4 with Windows 10 Pro 10.0.16299
MarkFleener
89 Posts
4
July 17th, 2018 10:00
That's absurd. They need to fix this so we don't have to go thru such nonsense.
Phileos
7 Posts
0
July 18th, 2018 01:00
I came to the forums to post the same Problem:
On my Alienware 15 R4 1070+630 the 630 driver can't be updated:
In SupportAssist the installation just fails without comment.
When downloading the correct driver using the product tag on the Dell Service section the driver can't be installed as it is "not verified by manufacturer".
@Alienware-Eimy