shawki304
1 Nickel

Moniter not turn on when i boot my Laptop

My Alienware 17 R4 2018 model laptop isn't starting up correctly, when i turn it on the keyboard and power button light up, then the beep code starts sounding, the LCD does not turn on. I've have tried to connect it to an external monitor for the following tests; power button then immediately hitting the F2 Key, holding the Fn key while powering up, holding the D key while powering up. I have also tried starting the laptop up with only the battery and no charger, and with only the charger and no battery. Can anyone suggest solutions or direct to someone who can resolve/identify the issue? Any help would be greatly appreciated.

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Moderator
Moderator

Re: Moniter not turn on when i boot my Laptop

Hi @shawki304,

Regarding the beep code, how many beeps?

So, is the system not showing image with the external monitor?

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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shawki304
1 Nickel

Re: Moniter not turn on when i boot my Laptop

Hi Sir

 

Thanks so much for your help

 

There is no beep at all 

 I tried to connect the Alienware to external monitor and it works  in the external monitor and I can do everything I need , Keyboard is work and everything except the alieanware lcd itself 

SO what is that mean from your point of view is that mean that the Graphical card is OK and I need to change the LCD itself ?  

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shawki304
1 Nickel

Re: Moniter not turn on when i boot my Laptop

I will share with you some video to explain exactly whats happened

 

something else happened explained in the video  


Kindly download and have look for the below videos 

https://www.dropbox.com/s/56olluicnq7w6rt/VID_20181003_085342.mp4?dl=0

in the second video i tried to close the lid and open it again and screen turned on without restart and i do not know what is exactly that mean  
https://www.dropbox.com/s/0ukm4aohqm3i96t/VID_20181003_085410.mp4?dl=0

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shawki304
1 Nickel

Re: Moniter not turn on when i boot my Laptop

I also have another Issue The left speaker has a crackling noise. After i got up and running I could still hear it. It gets worse the louder I set the volume. I tried to re install the audio drivers but it is still there. Could you also please help on that and how can I give you the service tag please
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Moderator
Moderator

Re: Moniter not turn on when i boot my Laptop

@shawki304,

Send me a private message with the Service Tag so I can assist you further. 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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shawki304
1 Nickel

Re: Moniter not turn on when i boot my Laptop

Kindly let me know how to send to u PM

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shawki304
1 Nickel

Re: Moniter not turn on when i boot my Laptop

I sent to you MSG with no response from ur side kindly informed that they change my MB and still the problem present also he checked that cable when he replace the MB and found nothing wrong please i am till waiting your support to know what is exactly happened and how to solve it if u need video to show you what exactly happened to me here it is https://www.dropbox.com/s/56olluicnq7w6rt/VID_20181003_085342.mp4?dl=0 https://www.dropbox.com/s/0ukm4aohqm3i96t/VID_20181003_085410.mp4?dl=0 Kindly response i need your help
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