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No one seems to be helping me at all

I have not received a system exchange do to the fact they just recently cancelled my exchange order  they sent out a exchange but it went to wrong address just like my original computer and now they keep transferring me from customer care to Alienware tech support  this has been a high level of of a ongoing issue for about a few months now they have my name on my account wrong and my shipping and billing is incorrect I have not felt satisfied with the product because I never received the product  so what's going on here sounds very bad at this point

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2 Replies
Mary G
6 Indium

Re: No one seems to be helping me at all

This is a user to user forum not Dell Support so we can't help with this. You need to contact Customer Service again.

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Re: No one seems to be helping me at all

Hi, 

I sent you a private message regarding your case, please review it. 

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Alienware-Rodrigo
Dell | Alienware Technical Support
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