Hello Jordon, we're deeply sorry about the long delay on the reply. We had some technical issues with the automated response. We see that the exchange process is already on its track. However, it is already going as fast as it can. We're deeply sorry about all the hardships you have gone through and we're making sure that whenever we replace a computer it matches the system's specs and we need to make sure that it will live up to the Alienware Brand expectations. We will continue to check up on your case to make sure this gets dealt with as soon as possible.
Hi Jordon, we haven't heard from you in a couple of days. We were wanting to see if you could put us up to speed with the information they have provided you so far. We want to make sure that the process is smooth and efficient.