Hi, a couple of weeks ago my computer R15 gave out completely after only a year and I purchase it through the DELL website NEW. The SSD quit and Dell told me I would have to wait 5 days for someone to call me for support. I couldn't wait 5 days because I am a web designer so I took it to a local PC store and they removed the SSD drive and added a 1 TB regular hard drive which is of course slow AF. So now I have no Alienware PC to speak because all of the Alienware graphics are gone. I paid over a grand for this computer 14 months ago so I am really **bleep** off that it died on me!
Is this normal? Funny how it happened right after my warranty ended too!
Never again will I buy Alienware or Dell for that.
We are sorry to hear about that inconvenience. I recommend that you contact the out of warranty department and explain to them your situation, they will be able to confirm the available repair options.
Dell | Alienware Technical Support
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I did contact Dell again and they wanted another $89 to speed up my pc. What a joke! I have lost all of my data and personal files and software, & spent $300 to have a new hard drive put in. NEVER AGAIN